Who we are?
HERTEC is a Venezuelan company that started operation in 1.992, with the objective to Supply to Metal Cutting market with Machine Tools, Cutting Tools and accessories with High quality, together technical assistance, good service and constant advice in the chip making area.
We have highly qualify technicians dedicated to the sales area. Our service personal is formed by a group of professional in Electronics, Programming and Mechanical Maintenance with wide experience in Machine Tools. All HERTEC staff are certified and authorized to provide warranty and service of the brands we distribute.
Our sales strategy is mainly based in a first line attention to the customer. We make big efforts in advising our customer, periodical visits, keep stock of consumption products. Our philosophy is to offer products of very high standard of quality and technology leaders.
Our headquarters is located in Caracas, were we have our Administrative department and support sales team.
The Technical Service has as base the city of Valencia, and from there HERTEC Service Division operates. Among the facilities has HERTEC addition to the main office sales in Caracas, is a branch sales and technical service in the Industrial Area in Valencia and also has a warehouse of 300m2 in the Industrial Zone of Tocuyito, were we have the equipment to make electronic, electrical and mechanical repairs.
We are present thru our Technical Sales Representative staff in the cities of Caracas, Valencia, Maracay, Barquisimeto, Maracaibo, el Tigre and Puerto Ordaz, covering almost 85% of the country.
Our main customer are from the Metal cutting industry from Chip Making through Deformation, Oil and Gas, Plastic, Food Industry mainly from sugar and drinks, Automotive, Mold and Dies, Medical. Also we have specialized plans and attention for Universities and Technical Schools.
Regarding HERTEC technical service we can highlight that thru its department performs and is responsible for the original warranty of the machines sold, we are also able to offer all kinds of service for this type of machinery including:
- Start up.
- Repair of electronic, electrical and mechanical components.
- Telephonically, fax or email technical assistance without any cost.
- Technical assistance for our machines and for others.
- Training course in Programming, Maintenance, etc.
- Retro-FIT of Machine Tools.
HERTEC runs its business using the following tools of marketing and promotion, simple rules that are consistent with our philosophy:
- We offer advice of the machining process to our customer when it buys our products.
- Stock of consumption products.
- Flat prices policy.
- Consignment of high rotation products.
- Offer free samples of our products.
- We make test at customer facilities of the tools we offer.
- We offer warranty of the products we represent and always in the good will to solve any problem might be during the commercial relation with the customer
The company has the following divisions:
A) Cutting Tools, Abrasive and Control
This division is in charge to advice, training and machining study. Its responsible of sales efforts and supply of cutting tools, abrasive and accessories
B) Machine Tools, Deformation and Robotic
This division makes machinery study, advice for the machine selection in brand according to the customer requirement and needs and budget. Has the responsibility of distribution, start up, training, warranty and all relative sales and service. The installation, repair and technical assistance on mechanical an electronics are made by HERTEC personal.
C) Metrology, Robotic, Marking
This division in responsible in all matters in Coordinate Measuring Machines, makes the feasibility analysis regarding Robots and Automation in Production Lines. Installation, repairs and technical assistance for mechanical, electric and electronic components are made by HERTEC staff.
HERTEC Group if formed by 4 companies:
- Herramientas Tecnicas HERTEC RRH, C.A., based in Caracas that is in charge of the Venezuelan market.
- HERTEC USA Corp, based in Miami. It aims to offer export services and distribution of Machine Tools and cutting tools for all Central and South America and Caribbean.
- HERTEC Machines Central America, is located in San Jose, Costa Rica. And the goal is to attend Central America market.
- Mecatool Technologies SL, based in Barcelona – Spain, it works for the local market and also offer export services to South America.